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Return Policy

Return Policy

Bella Dance Shoes RETURN POLICY

Product Returns / Exchanges

We hope that you are thrilled with your purchase. If for any reason you are unhappy  with your online or catalogue order, we will accept returns and exchanges of unworn and new merchandise with a valid invoice within 30 days of shipment. Refunds are for merchandise only, shipping charges are non-refundable.

-Returns on items can be made within 30 days of shipment for full refund.

-Custom Products are not returnable if the product is made and shipped to the specifications of the customer.

In the event we make a mistake in shipping or an item is defective we will ship the correct/replacement item free of charge. It is your responsibility to return the incorrect/damaged item to us- shipping is not refunded. For defective products- we will repair or replace shoes up to 3 months from purchase dates on normal expected wear and tear of items. Customers must show receipt of purchase. In the case that product cannot be repaired, we will replace it. Shoes must be shipping back to us- shipping fees are not refunded.

For your convenience, we will gladly issue a phone exchange. Just call 1.888-853-2185  and we will charge you for the replacement merchandise right away and ship the new merchandise to you at no cost for standard shipping. In the meantime, just send us your original merchandise back and we will credit your original form of payment once we receive and process your return merchandise.

All Returns must be shipped to Bella Dance Shoes BDS Martinez 2201 KING Road East, Side door, King City, ONTARIO L7B 1G2 CANADA

All Returns (please allow 1-2 weeks for Processing)

* Must be sent postage paid.
* Must be in new, resalable condition in the original packaging with all accessories including the bag that was provided.

* Shoes and bags must not be damaged
* Must include a copy of your invoice, if you send the original, it will not be returned to you
* We are not responsible for lost or stolen return packages, in such we strongly suggest you insure your return shipment

Company Information

Bella Dance Shoes - beautiful shoes to dance through life

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